According to CompTia, the troubleshooting methodology is as follows;
In my experience, I usually try to identify all of the components in a Â signal path, pick a halfway point, and test for the correct signal Â there. If I get correct results, I move backwards until I don’t. Then I Â know which component is faulty. Once I know which component is faulty, I Â begin diagnosis and work towards resolution. Typically, it involves a Â great deal of research on open source intelligence sites, Â trial-and-error, and sometimes I just have to replace the component. Â This is something I learned while repairing helicopters in the Army, but Â the theory is the same for just about anything that needs repairs. The Â biggest take-away that has guided me towards faster repairs is this: my Â problem is not unique. Someone has experienced it before and knows the Â answer. Someone has also posted that solution somewhere, I just have to Â spend the time to look for it.
Why did you choose this networking troubleshooting approach?Â Â
I chose that approach from years of experience, and many failures Â that I learned from those failures. It is easy to get frustrated or Â overwhelmed when a problem is in front of you and you don’t know the Â next step to resolve it. There is always a solution out there, and Â someone knows that answer. Although this is not directly related to Â networking, the theory of troubleshooting is the same. I was informed Â that the drain pipe to my kitchen sink was damaged and water was leaking Â into my crawl space. I called a plumber, who quoted me $3.5k to repair Â it. I decided that it was time for me to learn basic plumbing. I went Â underneath my house, looked at the problem, took pictures of every angle Â I could, went online, researched basic plumbing techniques, then went Â to a plumbing store to get some advice. I brought him a six pack and he Â shared his wisdom. Then he filled my cart with everything I would need Â to fix the problem and showed me how to do it. An hour and a half later, Â and $14.35 later, the pipe was fixed. I didn’t realize it at the time, Â but I was following CompTia’s troubleshooting methodology (maybe not Â step 6).
Take your networking troubleshooting approach and apply it to Â the issue you chose. Summarize the steps you would take to troubleshoot Â the issue.Â
Choosing an issue; cannot connect get on the internet. I chose that Â issue because it happened to several computers I was managing today. Â First, I was alerted about the issue, so I researched to find out Â exactly the extent of it. Is it everyone? Is it post-wide? Is it Â DISA-wide? It turned out to be just our building. Knowing that other Â buildings had network and that everyone in our building did not Â eliminated several possible problems. I knew it had nothing to do with Â the individual machines or their configuration, and I knew that there Â was a chance I could re-establish network connectivity. The only Â elements between the laptops and the post-wide network devices were the Â modem, router, switch, and patch. I went into the server room and Â noticed that the lights on the switch weren’t blinking like they usually Â did. I called the Network Enterprise Center and had them reach out to Â that switch (I don’t have admin rights on garrison level network Â devices) and they were able to reset the switch. It turns out that a Â power outage the night before reset the switch and it lost Â authentication. I then verified that everyone in the building had Â network access. I had to fill out a few forms with the NEC after all of Â that was done.
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