The four parts of a negative message

 Please respond to the questions one at a time. Indicate the activity in the title of your response, for example, Activity 1, Activity 2, etc.

Activity 1

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Think of a situation in your job in which you need to communicate a negative message.

  1. Develop a written message that states the message clearly.
  2. Describe how you would present the negative message in person

Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect

Activity 2

Select one of the scenarios based on your birth month from the linked document (link-Scenarios for Crisis Communication.docx) and develop a crisis communication plan for your selected scenario. See Section 17.3 of your text to learn about the components of an effective crisis plan.

 

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